If for any reason you are unhappy with any item that you have purchased from us, you can return it. It must be in its original condition and without any name tagging. It must reach us within 14 days of delivery for a full refund.
To enable us to handle your return as quickly as possible, please follow the simple instructions below.
1. Return the item using the Returns Form. Please click here
to download the PDF returns form or e-mail to firstname.lastname@example.org
to request a form.
2. Wrap your order in suitable packaging and address it to the following:
School Returns, SL Clothing Limited, Unit 10 Bamel Way, Gloucester Business Park, Gloucester GL3 4BH.
We would suggest that when returning your item via Royal Mail you request a proof of posting. Without proof of posting we cannot exchange or refund if your uniform fails to reach us. Please check with the Post Office that you are using the correct service for the total value of your returning items.
We will notify you via e-mail when we have processed your return and refunded your money. This may take up to 10 working days from receipt of the returned item. Please note that delivery charges will only be refunded in the unlikely event that goods have been sent incorrectly or received faulty.
DELIVERED INCORRECT or DAMAGED GOODS
In the unlikely event that you receive items which were not what you ordered or which are damaged, or are of a different quantity to that stated, we shall make good any shortage or non-delivery, replace or repair any damaged goods, or refund to you the amount you paid for the items in question provided that you notify us of the problem by email within 3 working days of delivery plus return them to us, if we request you to. This does not affect your statutory rights.