The terms and conditions apply to the use of the SL Clothing Limited website. By placing an order with us, you are agreeing to accept these.
Please note, these terms and conditions are regularly revised and may change at any time, and it is your responsibility to check these before ordering products in case there are any changes. If you do not agree with the terms and conditions set out below, you should not use or access the website.
General terms and conditions
This site is owned and operated by SL Clothing Limited of Unit 10, Bamel Way, Gloucester Business Park, Gloucester, GL3 4BH. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at firstname.lastname@example.org
or 01452 617009.
1. The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
2. Ownership of rights
All rights, including copyright, in this website are owned by or licensed to SL Clothing Limited. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
3. Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.
4. Damage to your computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
All orders are subject to acceptance and availability. If the Goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.
6. Ordering errors
You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.
Prices and availability of products may be changed at any time without notice. They are exclusive of delivery charges, unless we tell you otherwise. Where prices are vatable the prices are shown inclusive of VAT at the current rates and are correct at the time of entering information.
Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.
8. Payment terms
We will charge your credit account for payment upon receipt of your order. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.
Where payment is made by credit or debit card, you authorize us to debit your card with the total cost of the products selected including VAT and delivery charges. Any refunds made in respect of returns or cancellations will be made to the same card. Where payment has not been made in full, we may cancel your order and/or suspend any further deliveries to you.
9. Delivery & charges
9.1 Our delivery charges are set out in either ‘Delivery’ or ‘School Delivery’ on our website.
Delivery charges vary according to the type of goods ordered and cannot be refunded.
9.2 Please note that we are only able to deliver to addresses within the United Kingdom, but excluding the Isle of Wight, the Scottish Isles, parts of Scotland and Northern Ireland.
9.3 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.
9.4 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
9.5 In the unlikely event that you receive items which are not what you ordered or which are damaged or defective, we shall make good any shortage or non-delivery, replace or repair any damaged goods, or refund to you the amount you paid for the items provided that you notify us of the problem by email within 3 working days of delivery.
10. Risk and ownership
Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery, the time when we tried to deliver. You will only own the goods once we have received cleared payment in full. Goods supplied are not for resale.
11. Acknowledgement and acceptance of your order
You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm details. An acceptance of your order will take place on dispatch of the good(s) ordered.
12. Cancellation rights
12.1 Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us in writing if you wish to cancel your contract by e-mailing email@example.com
12.2 If you have received the goods before you cancel your contract then, you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
12.3 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you and in their original packaging within 14 days of receipt of goods. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
12.4 You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.
13. Cancellation by us
13.1 We reserve the right to cancel the contract between us if:
13.1.1 we have insufficient stock to deliver the goods you have ordered;
13.1.2 we do not deliver to your area; or
13.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
13.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.
14. Returns Policy
If for any reason you are unhappy with any item that you have purchased from us, you can return it to us in its original condition within 14 days of delivery for a full refund.
All we ask is that the goods are returned unused, in its original packaging, and with the original invoice.
The following procedure must be followed:
To enable us to handle your return as quickly as possible, please follow the simple instructions below.
1. Return the item using the Returns Form. Please click here to download the PDF returns form or e-mail to firstname.lastname@example.org
to request a form.
2. Wrap your order in suitable packaging and address it to the following:
School Returns, SL Clothing Limited, Unit 10 Bamel Way, Gloucester Business Park, Gloucester GL3 4BH.
We would suggest that when returning your item via Royal Mail you request a proof of posting. Without proof of posting we cannot exchange or refund if your uniform fails to reach us. Please check with the Post Office that you are using the correct service for the total value of your returning items.
We will notify you via e-mail when we have processed your return and refunded your money. This may take up to 10 working days from receipt of the returned item.
You have a legal ‘duty of care’ in respect of the goods returned and liable for the expense of returning. Keep your proof of posting/certificate safe as we cannot be held responsible for items that fail to reach us without proof of posting.
If you require a replacement item, we would advise you to make a separate order online since this will ensure the fastest delivery time.
15. Quality Guarantee
We aim to uphold the highest standards of quality in our garments and would ask that damaged or faulty goods be returned as soon as possible in order that refunds or replacements can be given. Please note once garments are decorated or name tagged we are unable to accept returns unless they are found to be faulty.
16.1 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable). If you notify a problem to us under this condition, our only obligation will be, at your option:
16.1.1 to make good any shortage or non-delivery;
16.1.2 to replace or repair any goods that are damaged or defective; or
16.1.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.
16.2 Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.
16.3 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
16.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at SL Clothing Limited, Unit 10, Bamel Way, Gloucester Business Park, Gloucester, GL3 4BH and all notices from us to you will be displayed on our website from to time.
18. Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
19. Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
22. Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
23. Care Instructions
Where a product has care instructions, you must follow these instructions. We are not liable for any loss or damage in the event that the instructions have not been followed.