Need to return
something?
We want to make returns as straightforward as possible. What happens next depends on whether your garments are plain, personalised or if something isn't right with your order.
Plain / Non-Customised Items
If you've ordered a plain item online and changed your mind, please contact us within 14 days of receiving your order. You'll then normally have a further 14 days to return the item.
Products should be returned unused and in a resaleable condition, with their original packaging and labels where applicable.
Personalised & Customised Clothing
Garments that have been embroidered, printed, personalised or otherwise made specifically for you cannot normally be returned simply because you've changed your mind, selected the wrong size or no longer require them.
Faulty, Damaged or Incorrect Items
If we've supplied the wrong product, your item arrives damaged or you believe there is a fault with the garment or customisation, please contact us as soon as possible. We'll investigate the issue and arrange the appropriate solution. Your statutory rights are not affected.
Returning an item
Please contact us before sending anything back so we can make sure your return is dealt with correctly.
Contact our team
Have your order number ready and tell us which item you'd like to return and the reason for the return.
We'll confirm what to do next
Our team will check your order and confirm the appropriate return instructions. If there's a fault or error, we may ask you to send photographs to help us resolve it quickly.
Return your goods
Pack the items securely and include the information requested by our team so we can identify your return when it arrives.
Refund, replacement or exchange
Once we've received and checked the returned goods, we'll arrange the appropriate refund, replacement or exchange depending on the circumstances.
Need a Different Size?
If your item is plain and you need another size, contact us and we'll help arrange an exchange where possible, subject to stock availability. Personalised garments cannot normally be exchanged because the wrong size was selected, so please check the product size guide before approving customised orders.
Business & Managed Account Orders
Business, bulk and managed uniform orders may be subject to agreed account terms, particularly where products have been ordered specifically for your organisation or customised with your branding. Please contact your account manager or our customer service team for assistance.
Need help with a return?
Have your order number ready and our team will be happy to help.
