Orders requiring embroidery, printing or other personalisation are normally completed within approximately 12 working days from artwork approval and confirmation of your order. Larger or more complex orders can take longer.

If you need your order for a fixed date, event or new-starter deadline, contact us before ordering so we can confirm what is achievable.

Plain, non-customised products such as garments, footwear and PPE are normally delivered within 3–4 working days, subject to stock. Some imported brands can take longer — we will let you know if that affects your order. See Delivery & lead times.

On the product page, use the customisation panel to choose a decoration method, pick a placement and upload your logo or add text. You can add more than one decoration where the garment allows.

If you would rather speak to somebody, send us your requirements and our team can build the order or quote with you.

Where an artwork or embroidery proof is required, we will send it for approval before that decoration goes into production. Please check spelling, colours, positioning and overall appearance carefully.

Artwork approval can affect the delivery date, so approving promptly helps us keep your order moving.

Because customised items are made specifically for you, they cannot normally be returned or exchanged unless they are faulty or have been supplied incorrectly. See our Returns policy.

Please check sizes, spelling and customisation details carefully before approving or placing your order.

Possibly. Contact us as early as you can with the products, quantities, branding and the date you need them. We will check garment stock and production capacity before confirming whether the deadline is achievable.

Vector artwork such as AI, EPS or vector PDF is ideal. A clear, high-resolution PNG or JPG is also useful and we can advise if artwork needs to be redrawn or vectorised before production.

It depends on the garment, logo and finish you want. Embroidery gives a durable, premium look and works particularly well on polos, sweatshirts, jackets and many workwear items. Print is ideal for larger, detailed or full-colour designs and is often better suited to T-shirts and promotional clothing.

We will recommend the best method if you are unsure.

Yes. We can personalise garments with names, initials, numbers, job titles and other individual details. For larger orders, send us a clear list and we can advise the easiest way to process it.

Yes, in most cases we can reuse approved artwork already held against your account. If anything has changed — such as logo colours, wording or sizing — let us know before you reorder.

Yes. Many products can be ordered plain without print or embroidery. Choose the garment and add it to your basket without adding customisation.

Minimums can vary by product and decoration method. Any product pack quantities or minimums should be shown when you order, and very small customised runs may carry setup or decoration charges.

If you have a specific small order in mind, contact us and we will tell you the most cost-effective option.

Yes. Many of our products have quantity discounts, and we also offer dedicated Bulk Deals and Bundle Deals. For larger uniform programmes or high-volume requirements, contact us for a tailored quote.

Unless a bundle or offer specifically says branding is included, garment and customisation charges are shown separately. Your basket or quote will show the cost before you confirm the order.

Absolutely. For larger orders, multiple garments, uniform rollouts or ongoing requirements, send us the quantities, sizes and branding details and we can prepare a quotation for you.

UK mainland delivery is £5.95 + VAT per order, or free on orders over £150 + VAT. The charge is shown during checkout. Full details are on our Delivery page.

Our standard online delivery service is currently UK only. If you have a business requirement involving another destination, contact the team before ordering and we can confirm whether any alternative is available.

Once your order is complete and dispatched, you should receive courier notification so you know your parcel is on the way and can manage the delivery where the courier service allows.

Follow the instructions provided by the courier to rearrange delivery or collection. If a parcel is returned to us because it was not collected within the courier's timeframe, an additional delivery charge may apply to send it again.

Plain items may be returnable in line with our Returns policy, provided they are unused, unworn and in their original condition. Please contact us before sending anything back so we can confirm the correct process.

Contact our support team as soon as possible with your order details and, where useful, photos showing the issue. We will review the problem and explain the next step.

Size information is shown on individual product pages because sizing can differ between brands and garments. Always check the specific product size guide rather than assuming the same size will fit identically across different brands.

Yes, we can discuss sample options for larger uniform or bulk requirements. Samples are particularly useful when you are choosing a new garment, checking fit across a team or comparing different product qualities.

Stock levels can change at supplier level. If an item needed for your order is unavailable, we will contact you and, where possible, suggest an appropriate alternative or advise the expected availability.

Always follow the care label on the garment. For decorated clothing, washing inside out and avoiding direct ironing over printed or embroidered areas can help protect the finish. Product-specific care information is shown where available.

Many hi-vis garments can be branded, but not every product or branding position is suitable. Where safety standards or garment performance could be affected, we will advise on an appropriate decoration method and position.

Yes. For organisations with regular uniform requirements, we can provide managed B2B solutions and dedicated client portals so approved products, branding and ordering can be kept in one place.

Yes. We work with organisations that need different uniform ranges by role, department or location. Speak to our team about a managed solution, agreed product range and easier repeat ordering.

Approved business credit facilities may be available subject to account checks and our credit policy. Schools and organisations that need to order by purchase order should contact us before ordering so we can confirm the correct process.

If you already have an SL Clothing account or client portal, use your approved range where available. Otherwise, contact us with your previous order details and we can help identify the correct garments and branding for a repeat order.

No. SL Clothing supplies branded clothing and uniform solutions for businesses, staff teams, schools, sports clubs, events, hospitality, healthcare, promotions, merchandise and many other organisations — alongside workwear, PPE and safetywear.